Frequently Asked Questions
1What are mascots made of?
The most common types of foam used are: EVA, Etha, Esther and Reticulated.
The most common fabrics are: faux fur/fleece, antron (muppet) fleece, Bur-fab (Veltrex) and poly/cotton twills. Other specialty fabrics are used, depending on the mascot design.
We NEVER use upholstery foam, fiberglass or any compressed paper product in our mascots. These are inferior materials that are either too flimsy, too heavy, too toxic or prone to trapping moisture and bacteria.
2How much does it cost to ship a mascot?
3Do I need to give you a drawing?
4What if I don’t like the mascot when I receive it?
5How long does it take to make a mascot?
6Can I order any of the mascots on your website?
7Are your mascots comfortable?
8Is there a helmet inside the mascot's head?
For unibody (one-piece) mascots, the weight of the costume is supported on the performer’s shoulders through the use of a custom-fitted harness, also with removable padding to keep it clean.
9Is the head fastened to the body of the mascot costume?
10Does the mascot costume come with an inner body?
Hogtown Mascots uses special breathable foam, sandwiched between two layers of sporting mesh to allow heat and moisture to escape easily. This also allows you to wash the inner body and jumpsuit in a washing machine.
The shape of the inner body is maintained using flexible tubing attached to the structure. The inner body can be hugged repeatedly and will always return to its original shape. This structure also keeps a cavity around the performer’s body to allow for maximum airflow inside the mascot.
An inner body also allows you to wash the inside regularly without needing to clean the outside of the mascot all the time. This will keep your mascot looking newer for a longer period of time.
11What kind of warranty do you offer?
At Hogtown Mascots we offer a 1-year warranty from the date of delivery against any manufacturer defects, excluding normal wear and tear. We also provide on-going support in the way of cleaning, repairs & maintenance, storage and refurbishing.
12Is a carrying bag included and/or necessary?
1) you are replacing an old mascot and you may already have a bag.
2) your mascot may never need to travel and therefore you simply don’t need a bag. We recommend always storing your mascot in a well-ventilated area after use, until the costume is completely dry. A mascot bag should be used to get your mascot from point A to point B. Storing your mascot in a bag for any extended period of time in not advisable, as this can trap moisture, promoting the growth of bacteria and mold.
3) your mascot is particularly fragile, has a unique shape or is required to travel often. In that case we recommend the addition of a custom sized bag or hard-shell case, priced as required.